The Fives Hotels & Residences PRESSROOM
THE FIVES HOTELS & RESIDENCES STATEMENT / COVID-19
At the Fives Hotels & Residences, the safety and wellbeing of guests is a top priority. The company follows strict international guidelines and protocols as it relates to hygiene at all its resorts. Both The Fives Beach Hotel & Residences and The Fives Downtown are continuously reviewed by the Cristal International Standards, an international platform that complies with all the national and international requirements to assure good operation and health safety for guests and employees, as well as Check Safety First Group, which implements systems to keep guests safe and regularly performs audits. Additionally, the company has implemented a plan of action that includes a comprehensive COVID-19 educational program for employees on detection and prevention, increased cleaning and sanitation, placement of antibacterial throughout the resorts, and on-site physicians ready to assist.
As it relates to your travel plans, The Fives Hotels & Residences has updated its rebooking and cancelation policy for reservations with travel dates up to April 30, 2020. For more information, visit
For more information:
- World Health Organization (WHO)
- Ministry of Health in Mexico
- Quintana Roo 24-hour hotline for questions or assistance for travelers visiting the Mexican Caribbean: 1 800 00 44 800