Meet your E-Ambassadors

More than a contact center: your personal hosts to plan, personalize, and perfect your stay.

Planning a Caribbean getaway should feel like that first breath of fresh air: easy, warm, and full of possibilities. Our E-Ambassadors are real people who listen, design, and curate every detail, so you can arrive confidently, relax, and enjoy a worry-free stay .

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USA / Canada Mexico Rest of the world

Your trip, tailor-made

• Before booking : We compare dates and room types, celebrations, and Hotel + Flight packages (save up to 30%) .

• After booking : We coordinate airport-to-hotel transportation, tours and activities , gastronomic experiences, spa, and special needs (accessibility, allergies, nearby rooms, baby amenities).

• During your stay : Last-minute table, weather-related table changes, or a surprise sunset on the beach?

What we organize

Transportation and private driver · Cenotes and reef snorkeling · Cultural and culinary tours · Wellness and spa · Children's amenities · Anniversaries and proposals · Dinners on the beach · Room preferences and logistics

Some experiences require advance reservation and may have an additional cost.

Why choose E-Ambassadors

• Human treatment, not scripts : first we listen, then we personalize.
• Lap time for you : a single team orchestrates all the details.
• You arrive with certainty : clear plans, reliable allies, zero assumptions.

• Value, no fuss : Just the right time, the perfect fit, and benefits that matter.

How it works

1. Tell us your style – family or adults only? Adventure or slow days?
2. We design your plan - dates, rooms, and experiences tailored to you.
3. We've got it covered - one itinerary, fewer clicks, more beach time.

4. We're always there for you - from pre-arrival to check-out, just a phone call away.

USA / Canada Mexico Rest of the world

Frictionless connection, from landing to toast

Enjoy complimentary Wi-Fi throughout the resort—rooms, pools, restaurants, lobbies, rooftops, and oceanfront lounges—so sharing your moments is as easy as living them.

ready when you are

Whether you’re putting together your Hotel + Flight package , arranging private transportation , or planning a sunset celebration , your E-Ambassador will make it happen —with ease, clarity, and a personal touch .

USA / Canada Mexico Rest of the world