Riviera Maya Summer 2026 Escape

Frequently Asked Questions

When is Black Friday at The Fives Hotels & Residences?
The regular sale runs Nov 24–30, 2025. Early access for The Fives Circle is Nov 10–23.
What discounts apply?
Up to 40% off stays plus an extra +5% for The Fives Circle members. Hotel + Flight up to 30% off.
What’s the minimum stay?
Between 3 and 5 nights, depending on season and property.
Can I book by phone or WhatsApp?
Yes. Our E-Ambassadors can complete your booking, or you can do it online in minutes.
Can I change dates after booking?
It depends on the plan selected. Review your rate conditions during checkout.
Do the benefits apply to every program?
Benefits and the master offer apply to direct bookings with The Fives Hotels & Residences. Third-party programs may differ.
Which destinations and properties are included?
Playa del Carmen and Puerto Morelos: The Fives Beach Hotel & Residences · The Fives Oceanfront – Puerto Morelos · The Fives Downtown – Curio Collection by Hilton · The Beachfront by The Fives Hotels (Adults-Only, 43 suites).

Check out all the FAQs

two pink flowers with purple leaves in the background

The Fives Beach Hotel & Residences

Book now

a field of purple flowers with a green background

The Fives Oceanfront Puerto Morelos

Book Now

a large swimming pool surrounded by palm trees and chairs

The Beachfront by The Fives Hotels

Book Now

a woman sits on a pier looking at the ocean

The Fives Downtown Hotel & Residences

Book Now

Offer conditions

This offer is valid only for new reservations made on the official website www.thefiveshotels.com between July 1 and July 31, 2025.

· Applies to stays between August 14 and October 31, 2025 at The Fives Beach Hotel & Residences.
· Applies to stays between August 1 and October 31, 2025 at The Fives Oceanfront Puerto Morelos, The Beachfront by The Fives Hotels, and The Fives Downtown Hotel & Residences.
· A 3-night minimum stay is required when booking at any of the 4 hotels at The Fives Hotels & Residences.

Limited to:
· An additional 10% (not combinable with other offers)

General conditions:
· This offer cannot be combined with other promotions or discounts.
· Reservations are subject to availability and blackout dates may apply.
· The offer may be modified or withdrawn at any time.
· May be subject to other restrictions.
· We are not responsible for errors or omissions.

All rights reserved The Fives Hotels & Residences ©2025.

a family sits on a beach with a tray of fruit

a boy and a girl are laying in a ball pit

a woman in a bathrobe drinking a cup of coffee

a plate of food is on a table in front of a purple wall

two people are playing tennis on a court surrounded by palm trees

a man and a woman are sitting on a mat in a room

a woman in a green dress is walking with her daughter

All Senses Inclusive® – The Fives Signature Experience

We believe your vacation should be more than a checklist — it should be a journey for all your senses. Our All Senses Inclusive® philosophy combines:

All Residence-Style Suites – Spacious, designed for living, and made for sharing.

A La Carte Experiences – Dining across multiple gourmet restaurants, beach clubs, and bars with no limits on flavor.

Joy & Wellness® – Activities, spa rituals, and spaces that restore your body, inspire your mind, and lift your spirit.

Here, every sip, bite, view, and touch is a story you’ll take home with you.

#FeelTheFives

Staying at The Fives Hotels & Residences immerses you in an exclusive collection of hotels that will take you on an unforgettable vacation, revolutionizing your senses.