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an aerial view of a beach resort with swimming pools and umbrellas
The Fives Beach Hotel - Á la Carte All Inclusive Playa del Carmen
a large building with a lot of windows sits on a beach
The Fives Oceanfront Riviera Maya - All Inclusive Optional Puerto Morelos
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The Beachfront by The Fives Hotels - A la Carte All Inclusive Adults Only Playa del Carmen
an aerial view of a sandy island in the middle of the ocean
The Fives Downtown Hotel - Curio Collection by Hilton Playa del Carmen

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Discover The Fives Hotels & Residences. Hotels located in Rivera Maya.
The Fives Beach Hotel & Residences Playa del Carmen
a glass of red liquid with a straw on the beach
The Fives Oceanfront Puerto Morelos Puerto Morelos
an aerial view of a sandy beach with blue water
The Beachfront by The Fives Hotels Playa del Carmen
seagulls flying over the ocean at sunset
The Fives Downtown Hotel & Residences Playa del Carmen
Hotels highlights
The Fives Beach Hotel & Residences
The Fives Oceanfront Puerto Morelos
The Beachfront by The Fives Hotels
The Fives Downtown Hotel & Residences
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SMS Messaging Program

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SMS Messaging Program – The Fives Hotels & Residences

The Fives Hotels & Residences offers a mobile messaging program to share relevant information about reservations, confirmations, operational communications, promotions, exclusive benefits, and guest assistance. Messages are sent only to users who have provided prior, verifiable consent (opt-in).

Message types

  • Reservation and confirmation information
  • Operational communications and guest support
  • Promotions and exclusive benefits (with consent)

Message frequency

Message frequency may vary based on user interaction, but will generally include recurring messages related to services, reservations, or informational communications.

Fees and charges

Message and data rates may apply based on your mobile carrier plan.

Customer care

For questions, assistance, or support related to this program, please contact:
+52 984 980 0541

Opt-out

To stop receiving messages, reply STOP at any time.
For help, reply HELP.

Privacy Policy

View our Privacy Policy here:
https://www.thefiveshotels.com/

Data handling and sharing

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. We may share this information with service subcontractors for support services, such as customer care. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages.