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The Fives Beach Hotel - Á la Carte All Inclusive

Playa del Carmen
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The Fives Oceanfront Riviera Maya - All Inclusive Optional

Puerto Morelos
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The Beachfront by The Fives Hotels - A la Carte All Inclusive Adults Only

Playa del Carmen
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The Fives Downtown Hotel - Curio Collection by Hilton

Playa del Carmen

The Fives Circle

EXPERIENCE LOYALTY REWARDS

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Join The Fives Circle and discover exceptional benefits designed to enhance every moment of your vacation at our hotels.

As a valued member, you'll enjoy exclusive discounts and amenities with every stay. The more you stay, the greater the rewards, making your experience even more enjoyable with each visit.









Frequently Asked Questions

  • How do i upgrade my The Fives Circle status?
    The more you stay with The Fives Hotels & Residences, the more benefits you get. We have 3 elite status membership levels, each with special perks: Bronze, Silver, and Gold. See all The Fives Circle tiers and benefits.
  • What are The Fives Circle membership tiers?
    There are 3 membership tiers in The Fives Circle program: Bronze - Silver - Gold.
  • What perks do gold members get?
    Gold Members get all the benefits that our Silver Members enjoy, plus: 15% Discounts on hotel rates, Resort Upgrade, Roundtrip transfer.
  • Can i make multiple reservations with my The Fives Circle account?
    No, reservations made through The Fives Circle are valid for only one room per account. If you wish to make more than one reservation, we recommend creating a new user in The Fives Circle for each additional reservation.
  • Can i get a status match from another loyalty program?
    This loyalty program is exclusive to The Fives Hotels and cannot be combined with other programs.
  • Can i sign up for The Fives Circle at the hotel?
    While the front desk agent at the hotel can't enroll you, you can sign up for The Fives Circle anywhere, any time online on www.thefiveshotels.com
  • Is The Fives Circle program retroactive?
    No, the program is not retroactive. Benefits and point accumulation will start from zero beginning September 1, 2024. From that date, you can begin accumulating points to help you advance through the different membership levels.
  • What perks do silver members get?
    Silver Members get all the benefits that our Bronze Members enjoy, plus: 12% Discounts on hotel rates, Room Upgrade, Wine bottle, Spa Discounts, 2x1 Massage, One way transfer.
  • How can i ensure that my reservation is valid?
    To ensure your reservation is valid, it must be made through our website. If you experience any issues during the process, our Contact Center will be available to assist you.
  • How can i activate additional benefits such as Spa, Massages, Transportations, or upgrades?
    To activate additional benefits like spa services, massages, transportation, or upgrades, you need to contact our Contact Center. They will assist you in activating your reservation coupon and managing the activation or booking of these services.
  • What perks do bronze members get?
    Bronze Members get these benefits: 10% Discounts on hotel rates, Hydrotherapy, Early Check-In, Late Check-Out.
  • How do i sign up for The Fives Circle?
    Go to www.thefiveshotels.com/thefivescircle and fill out the form and you will automatically become part of the circle.
  • Where can i find my The Fives Circle member status?
    You can check your membership status of The Fives Circle online by accessing your profile via the module above.
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