Flexibility First: When Plans Change… and You Change With Them

Some trips are planned months in advance. Others come together while the calendar is already in motion. A last-minute meeting pops up. Someone new joins the plan. Or what started as two nights suddenly needs to be four—because your body asked for it.
When that happens, what truly matters is having the freedom to adjust without losing your calm .

At The Fives Hotels & Residences , booking direct on our site gives you more than a great rate—it gives you control . You can modify your reservation online —always according to your rate’s terms & conditions and our cancellation policies — without long calls or complications.

The freedom to choose (and choose again)

Because we believe travel should flow, our digital experience lets you — depending on your rate — make changes with just a few clicks:
• Dates: move your arrival/departure earlier or later.
• Room or category: level up if your trip turns into something more special.
• Guests: adjust your headcount if someone joins.
• Plan: switch from EP to All Senses Inclusive® if you want the “nothing-to-think-about” version.
• Rate type: choose the structure that suits you best (per your reservation rules).

All from “My Bookings” on our official website. Clear, simple, on your time.

Note: Modifications, fare differences, and change windows depend on your rate policy and availability at the time of the request. For cancellations, please contact us.

Two real-life moments (you’ve probably lived)

1) The surprise meeting.
Monday just turned into Tuesday and your departure needs to shift. If your rate allows, slide your date in “My Bookings” and you’re set—no stress.

2) “My sister is coming too.”
Plans grew in a good way: add a guest and—if available—adjust your room type. The trip evolves with you.

How it works (in 3 steps)

1. Go to “My Bookings” on our official site. 2. Sign in with your hotel, email address, and lead guest confirmation number (Booking reference). 3. Click “Modify booking” to see what your rate allows; confirm the update (any price difference will be shown before you accept).

Need a hand? Our E-Ambassadors (pre-arrival team) are happy to guide you before your stay.

PHONE NUMBERS
• USA & Canada: +1 (800) 592-1246
• Mexico: +52 984 980 0541
• Rest of the world: +52 984 980 0541 (or reach us via WhatsApp or live chat)

Quick tips for flexible travelers

• Does your schedule move a lot? Start with a flexible rate .
• Traveling with kids or a group? Consider a higher category for more space (and peace).
• Want zero hassle? Upgrade to All Senses Inclusive® if your hotel/rate allows.
• Read your rate rules: you’ll see change windows, potential fees, and deadlines.

Clarity, always

• We show rate rules before you book and again in your confirmation email.
• Any price difference appears before you confirm a change.
• If something can’t be modified online—due to policy or timing — we’ll say so clearly and help you with alternatives.

Flexibility, the The Fives way

Oceanfront mornings or a city-view terrace; family-sized suites or a private hideaway for two. Whatever your mood, at The Fives we want you to travel at your own rhythm — designing it, tweaking it, and elevating it when you need to — always within your rate’s rules and with our guidance.

Make every detail yours.
And if you need to, change it too.
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