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Get online in Mexico: a beach-proof guide and a free eSIM from us.
Hotels 12/09/2025
You land in Mexico, the Caribbean sun says hello, and your first instinct is to share that sky-blue horizon… but you’re offline. We’ve all been there.
At The Fives Hotels & Residences, we believe a great vacation shouldn’t pause for a signal. Here’s how to stay connected—smartly, safely, and seamlessly—from touchdown to toast.
1) Use an eSIM (fast, no plastic).
An eSIM is the digital version of a SIM card—no store runs, no tray swaps, no new number. Scan a QR, follow a few prompts, and you’re online. Ideal if your phone is unlocked and eSIM-compatible.
2) Review your plan’s travel settings.
Many plans let you enable temporary international data or daily passes. Before you fly, confirm coverage, caps, and how to track usage. Pro tip: set a data-use alert.
3) Consider a local prepaid data option.
Prefer something traditional? A local prepaid data plan can work—just to ensure your phone is unlocked. Buy only from official points of sale, keep the receipt, and confirm your data balance on-site.
4) Use Wi-Fi wisely.
Public Wi-Fi is convenient but not always secure. Keep sensitive logins for private networks and consider a VPN. At The Fives, complimentary Wi-Fi covers rooms, pools, restaurants, lobbies, rooftops, and common areas—so you can post, stream, and video call from almost anywhere on property.
5) Go (strategically) offline.
Download maps, translation packs, playlists, boarding passes, and ride-hail zones before you fly. Enable Wi-Fi Calling and set messaging apps to auto-download on Wi-Fi only to stretch your mobile data.
6) Prepare for two-step verification.
Add backup codes or an authenticator app that works offline. Nothing delays a trip like being locked out of your accounts abroad.
First impressions matter—so your first megabytes are on us.
Book directly at TheFivesHotels.com and receive a complimentary 1GB eSIM, ready to activate the moment you land in Mexico. Perfect for maps, messaging, ride-shares, email, and that first beach sunset.
How it works? (4 quick steps)
1. Download the Kolet app (App Store / Google Play).
2. Register with your email and phone number.
3. Enter your promo code (included with your direct reservation).
4. Activate your eSIM and start using your 1GB immediately.
Valid for first-time Kolet users only. Please confirm your device is eSIM-compatible before downloading.
Whether you’re at The Fives Beach Hotel & Residences (Playa del Carmen), The Fives Downtown Hotel & Residences – Curio Collection by Hilton™, The Beachfront by The Fives Hotels (Xcalacoco, Playa del Carmen), or The Fives Oceanfront – Puerto Morelos, you’ll find complimentary Wi-Fi throughout our resorts. From rooftops with 360° views to beachfront lounges, connection is part of the experience—because sharing your moments is part of the joy.
Connectivity turns logistics into ease and memories into stories—in real time. Reserve a spa ritual, coordinate dinner at Mestizo, message your E-Ambassador, or find that hidden taco spot two streets over. No delays, no guesswork, just a smoother way to travel.
Don’t just arrive in Mexico. Connect with Mexico.
Book direct at TheFivesHotels.com to unlock your free 1GB eSIM and resort-wide complimentary Wi-Fi.
Explore our current offers or let our E-Ambassadors guide you to your next beach escape—hotel + flight, airport transfers, and the unforgettable moments in between.
See current offers · Build your Hotel + Flight package
USA / Canada: +1 (800) 592-1246 · Mexico: +52 984 980 0541 · Worldwide: +52 984 980 0541
At The Fives Hotels & Residences, we believe a great vacation shouldn’t pause for a signal. Here’s how to stay connected—smartly, safely, and seamlessly—from touchdown to toast.
Your Connectivity Playbook (No Carrier Names, Just What Works)
1) Use an eSIM (fast, no plastic).
An eSIM is the digital version of a SIM card—no store runs, no tray swaps, no new number. Scan a QR, follow a few prompts, and you’re online. Ideal if your phone is unlocked and eSIM-compatible.
2) Review your plan’s travel settings.
Many plans let you enable temporary international data or daily passes. Before you fly, confirm coverage, caps, and how to track usage. Pro tip: set a data-use alert.
3) Consider a local prepaid data option.
Prefer something traditional? A local prepaid data plan can work—just to ensure your phone is unlocked. Buy only from official points of sale, keep the receipt, and confirm your data balance on-site.
4) Use Wi-Fi wisely.
Public Wi-Fi is convenient but not always secure. Keep sensitive logins for private networks and consider a VPN. At The Fives, complimentary Wi-Fi covers rooms, pools, restaurants, lobbies, rooftops, and common areas—so you can post, stream, and video call from almost anywhere on property.
5) Go (strategically) offline.
Download maps, translation packs, playlists, boarding passes, and ride-hail zones before you fly. Enable Wi-Fi Calling and set messaging apps to auto-download on Wi-Fi only to stretch your mobile data.
6) Prepare for two-step verification.
Add backup codes or an authenticator app that works offline. Nothing delays a trip like being locked out of your accounts abroad.
New at The Fives: Free 1GB eSIM When You Book Direct
First impressions matter—so your first megabytes are on us.
Book directly at TheFivesHotels.com and receive a complimentary 1GB eSIM, ready to activate the moment you land in Mexico. Perfect for maps, messaging, ride-shares, email, and that first beach sunset.
How it works? (4 quick steps)
1. Download the Kolet app (App Store / Google Play).
2. Register with your email and phone number.
3. Enter your promo code (included with your direct reservation).
4. Activate your eSIM and start using your 1GB immediately.
Valid for first-time Kolet users only. Please confirm your device is eSIM-compatible before downloading.
Complimentary Wi-Fi, Resort-Wide
Whether you’re at The Fives Beach Hotel & Residences (Playa del Carmen), The Fives Downtown Hotel & Residences – Curio Collection by Hilton™, The Beachfront by The Fives Hotels (Xcalacoco, Playa del Carmen), or The Fives Oceanfront – Puerto Morelos, you’ll find complimentary Wi-Fi throughout our resorts. From rooftops with 360° views to beachfront lounges, connection is part of the experience—because sharing your moments is part of the joy.
Why It Matters?
Connectivity turns logistics into ease and memories into stories—in real time. Reserve a spa ritual, coordinate dinner at Mestizo, message your E-Ambassador, or find that hidden taco spot two streets over. No delays, no guesswork, just a smoother way to travel.
Don’t just arrive in Mexico. Connect with Mexico.
Book direct at TheFivesHotels.com to unlock your free 1GB eSIM and resort-wide complimentary Wi-Fi.
Ready to plan it now?
Explore our current offers or let our E-Ambassadors guide you to your next beach escape—hotel + flight, airport transfers, and the unforgettable moments in between.
See current offers · Build your Hotel + Flight package
USA / Canada: +1 (800) 592-1246 · Mexico: +52 984 980 0541 · Worldwide: +52 984 980 0541
